Last updated: October 15, 2026

Return eligibility

For eligible non-customized items, request a return or exchange within 45 calendar days after delivery. For non-quality returns and exchanges, items must be unused and undamaged, with their original tags and accessories.

Customized items cannot be returned or exchanged for non-quality reasons. If a customized item has a quality issue, was damaged in transit or is incorrect, contact us for assessment. For verified quality issues, transit damage or incorrect items, TravelDepot covers the necessary return and replacement shipping costs and applicable cross-border charges.

Items expressly marked Final Sale, gift cards and corporate gifting orders are excluded from non-quality returns and exchanges. An ordinary discount does not by itself make an item Final Sale. These exclusions do not limit applicable statutory rights.

How to request and send a return

Email Contact@traveldepot.com with your order number, the items you wish to return or exchange, and the reason. For damaged, incorrect or defective items, include photographs that help us assess the issue.

Contact us before sending any item back. Once approved, we will provide return instructions and the approved return address in the United States. Send your return within 5 business days after approval; the carrier acceptance scan or shipping receipt establishes the dispatch date. Do not send a return to an address other than the one in your approved return instructions.

Return shipping and fees

For a non-quality return using our prepaid return label, US$9.99 per order will be deducted from your refund. There are no handling or restocking fees.

You may instead purchase your own return label and pay your carrier directly, following our approved return instructions. If you do so, we will not deduct the US$9.99 prepaid-label fee.

Original outbound shipping charges actually paid are not refundable for non-quality returns. For verified quality issues, transit damage or incorrect items, TravelDepot covers the necessary shipping costs and applicable cross-border charges.

Inspection and refunds

We inspect returned items within 3–5 business days after receiving them and notify you of the result. If your return is approved after inspection, we initiate the refund to your original payment method within 2 business days.

For a partial return, the refund is based on the amount actually paid for the returned items after discounts, less any applicable prepaid return-label fee. We do not charge a handling or restocking fee.

Your bank or payment provider may require additional time to post the refund. For PayPal payments, the destination and posting time depend on the original funding method and PayPal's processing. The time we initiate a refund is not a guarantee of the date it appears in your account. See PayPal’s refund guidance, or contact Contact@traveldepot.com if you need help checking a refund.

Exchanges

Direct exchanges are available only for a different color of the same product, at the same price, with the replacement in stock. Email Contact@traveldepot.com before returning the item to confirm availability and eligibility. Different products, different-price items and unavailable replacements are not eligible for a direct exchange. After the returned item passes inspection, we dispatch the confirmed replacement within 2–3 business days.

Where a return-shipping fee has already been paid for an exchange, we do not charge an additional outbound shipping fee for the replacement.

Cancellations

You can request cancellation within 15 minutes after placing your order by emailing Contact@traveldepot.com.

Business days and your rights

Business days are Monday through Friday, excluding weekends and public holidays at the relevant processing location. The 45-day return-request window is measured in calendar days.

This policy does not limit your rights under applicable consumer protection laws, including rights relating to defective, damaged, incorrect or misdescribed goods.