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Standard delivery is free on orders with a merchandise subtotal of US$50 or more after discounts, excluding tax and delivery charges; otherwise, delivery costs US$9.99.

We process non-customised orders within 2 working days and customised orders within 3 after payment; estimated delivery is 6–12 working days after despatch.

See our Shipping & Delivery page for delivery areas, exclusions and full details.

For eligible non-customized items, request a return or exchange within 45 calendar days after delivery. For non-quality requests, items must be unused and undamaged, with original tags and accessories. Customized items are excluded for non-quality reasons. For verified quality issues, transit damage or incorrect items, TravelDepot covers necessary shipping and applicable cross-border charges.

Our prepaid return label costs US$9.99 per order, deducted from your refund. If you purchase your own label, no US$9.99 fee is deducted. No handling or restocking fees apply. Original outbound shipping actually paid is not refundable for non-quality returns.

Send approved returns to the provided U.S. address within 5 business days. Inspection takes 3–5 business days after receipt; approved refunds are initiated within 2 business days after inspection approval. Provider posting time is additional. Direct exchanges are limited to an in-stock different color of the same product at the same price, confirmed by email before return; replacements ship within 2–3 business days after inspection approval. Where return shipping has already been paid for an exchange, no additional replacement outbound fee applies.

Full eligibility, exceptions and return instructions.