Frequently Asked Questions

Review the product page for listed dimensions, capacity, and weight. If you plan to fly, check your airline’s current baggage requirements before travel, as rules vary by carrier and route.

Each product page lists details for that item. Please rely on the information shown for the version you are buying.

Visit our customization page to explore the available service and contact our team about your design. Confirm the options for the product you want before ordering.

You can request cancellation within 15 minutes after placing your order by emailing Contact@traveldepot.com. For address corrections, email us as soon as possible before processing begins; changes depend on your order’s processing stage.

Sign in through our Order Support section to view recent orders and available order-status links. For further help, include your order number when you contact us.

Last updated: October 15, 2026

Shipping costs

Free standard shipping applies to orders with a merchandise subtotal of US$50 or more after discounts, excluding taxes and shipping. Standard shipping is US$9.99 below this threshold. Both customized and non-customized items qualify.

Where we ship

We ship to physical street addresses in the contiguous 48 U.S. states and Washington, D.C. only. We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes or military addresses, including APO, FPO and DPO addresses.

Processing and transit times

Orders without customization are processed within 2 business days after payment. Customized orders are processed within 3 business days after payment.

If your order includes customized and non-customized items, we wait until the customized items are ready and ship the order together. If there is an issue with your customization materials, we will contact you by email; time spent waiting for your reply extends processing.

Estimated transit time is 6–12 business days after dispatch, in addition to processing time. Business days are Monday through Friday, excluding weekends and public holidays at the shipping origin. Delivery times are estimates. If your order has not arrived within the estimated time, email Contact@traveldepot.com.

Tracking and delivery

We will email your tracking number and tracking link when your order is dispatched. If tracking shows your order as delivered but you have not received it, email Contact@traveldepot.com for help.

Import duties and customs clearance

TravelDepot currently covers applicable import duties and customs-clearance charges, so you will not be asked to pay these charges on delivery.

Address changes and cancellations

Please check your delivery address before placing your order. If you need to change it, email Contact@traveldepot.com as soon as possible, before processing begins. Whether we can make the change depends on your order's processing stage.

You can request cancellation within 15 minutes after placing your order by emailing Contact@traveldepot.com.

Questions

For shipping questions or help with a delayed, damaged or missing package, email Contact@traveldepot.com.

Last updated: October 15, 2026

Shipping costs

Free standard shipping applies to orders with a merchandise subtotal of US$50 or more after discounts, excluding taxes and shipping. Standard shipping is US$9.99 below this threshold. Both customized and non-customized items qualify.

Where we ship

We ship to physical street addresses in the contiguous 48 U.S. states and Washington, D.C. only. We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes or military addresses, including APO, FPO and DPO addresses.

Processing and transit times

Orders without customization are processed within 2 business days after payment. Customized orders are processed within 3 business days after payment.

If your order includes customized and non-customized items, we wait until the customized items are ready and ship the order together. If there is an issue with your customization materials, we will contact you by email; time spent waiting for your reply extends processing.

Estimated transit time is 6–12 business days after dispatch, in addition to processing time. Business days are Monday through Friday, excluding weekends and public holidays at the shipping origin. Delivery times are estimates. If your order has not arrived within the estimated time, email Contact@traveldepot.com.

Tracking and delivery

We will email your tracking number and tracking link when your order is dispatched. If tracking shows your order as delivered but you have not received it, email Contact@traveldepot.com for help.

Import duties and customs clearance

TravelDepot currently covers applicable import duties and customs-clearance charges, so you will not be asked to pay these charges on delivery.

Address changes and cancellations

Please check your delivery address before placing your order. If you need to change it, email Contact@traveldepot.com as soon as possible, before processing begins. Whether we can make the change depends on your order's processing stage.

You can request cancellation within 15 minutes after placing your order by emailing Contact@traveldepot.com.

Questions

For shipping questions or help with a delayed, damaged or missing package, email Contact@traveldepot.com.

For eligible non-customized items, request a return or exchange within 45 calendar days after delivery. For non-quality requests, items must be unused and undamaged, with original tags and accessories. Customized items are excluded for non-quality reasons. For verified quality issues, transit damage or incorrect items, TravelDepot covers necessary shipping and applicable cross-border charges.

Our prepaid return label costs US$9.99 per order, deducted from your refund. If you purchase your own label, no US$9.99 fee is deducted. No handling or restocking fees apply. Original outbound shipping actually paid is not refundable for non-quality returns.

Send approved returns to the provided U.S. address within 5 business days. Inspection takes 3–5 business days after receipt; approved refunds are initiated within 2 business days after inspection approval. Provider posting time is additional. Direct exchanges are limited to an in-stock different color of the same product at the same price, confirmed by email before return; replacements ship within 2–3 business days after inspection approval. Where return shipping has already been paid for an exchange, no additional replacement outbound fee applies.

Full eligibility, exceptions and return instructions.

Bags and travel accessories, including the Mini Hard-Shell Crossbody Bag, have a 2-year limited warranty from receipt for qualifying functional material or manufacturing defects.

Hard-shell luggage has lifetime limited repair support while the suitcase is in use. During the first 5 years from receipt, qualifying functional manufacturing or rough-transit damage is repaired at no charge. After that, we quote before proceeding; if repair is not possible, we explain why. Free replacement for life is not guaranteed.

For approved free service, we cover necessary repair and parts shipping and applicable cross-border charges. We prioritize repair or parts replacement; eligible items that cannot reasonably be repaired follow the replacement or refund options in our warranty terms.

Email Contact@traveldepot.com with proof of purchase and details of the issue. We initially respond within 3 business days; repair timing is provided after assessment and confirmation of parts availability.

Read full warranty coverage, exclusions and repair details.

For eligible non-customized items, request a return or exchange within 45 calendar days after delivery. For non-quality requests, items must be unused and undamaged, with original tags and accessories. Customized items are excluded for non-quality reasons. For verified quality issues, transit damage or incorrect items, TravelDepot covers necessary shipping and applicable cross-border charges.

Our prepaid return label costs US$9.99 per order, deducted from your refund. If you purchase your own label, no US$9.99 fee is deducted. No handling or restocking fees apply. Original outbound shipping actually paid is not refundable for non-quality returns.

Send approved returns to the provided U.S. address within 5 business days. Inspection takes 3–5 business days after receipt; approved refunds are initiated within 2 business days after inspection approval. Provider posting time is additional. Direct exchanges are limited to an in-stock different color of the same product at the same price, confirmed by email before return; replacements ship within 2–3 business days after inspection approval. Where return shipping has already been paid for an exchange, no additional replacement outbound fee applies.

Full eligibility, exceptions and return instructions.

Email Contact@traveldepot.com with your question. For order support, include your order number.

Include your order number and a clear description of your question. For a product issue, photographs can help our team review the situation.