Warranty

Products and coverage periods

• Bags and travel accessories: a two-year limited warranty. This includes the Mini Hard-Shell Crossbody Bag, laptop backpack, Cloud and Canvas tote bags, travel bottle, and travel neck pillow.
• Hard-shell luggage: lifetime limited repair support, with qualifying repairs at no charge during the first five years. The Mini Hard-Shell Crossbody Bag is a bag and has the two-year limited warranty.
• The two-year and five-year periods begin on the date you receive the item, verified through delivery records or other reasonable evidence of receipt. A delivery signature is not required.

Lifetime limited repair support means you may continue to request repair assessments while this suitcase is in use. Qualifying repairs are free during the first five years. After that, we provide a quote before proceeding. If we cannot repair the suitcase, we explain why. Lifetime limited repair support does not guarantee free replacements for life.

What qualifies for service at no charge?

For bags and travel accessories, material or manufacturing defects that affect function during normal use are eligible for free repair or replacement of necessary parts within the two-year period. Examples include:

• Manufacturing defects in bag stitching, zippers, handles, or shoulder-strap attachment points;
• Leaks caused by manufacturing defects in the travel bottle's body, lid, or sealing components;
• Manufacturing defects in the travel neck pillow's stitching or filling structure.

For hard-shell luggage, qualifying manufacturing issues or rough-transit damage that affect function are eligible for free repair during the first five years. This includes requests relating to material or workmanship defects that affect the normal use of wheels, zippers, or handles.

We review the cause of the issue to confirm eligibility and the appropriate service. Customized items have the same coverage for material or manufacturing defects. Manufacturing defects in the custom printing itself may also be submitted for review.

How do repairs and replacements work?

We first seek to repair the item or replace necessary parts. If an item qualifies for service at no charge but cannot reasonably be repaired, we provide a replacement of the same model. If that model is unavailable, we may offer an alternative of comparable function and value with your agreement. If no suitable alternative is available, or you do not agree to the alternative, we refund the amount actually paid for that item.

For hard-shell luggage after the first five years, we continue to accept repair assessment requests. If repair is possible, we provide a quote and proceed only with your agreement. If repair is not possible, we explain why. Free replacement is not automatically provided at this stage.

Who pays shipping and other costs?

For approved requests that qualify for service at no charge, TravelDepot covers necessary shipping to us, return shipping after repair, shipment of parts, and applicable cross-border charges. We provide shipping instructions first.

If a request does not qualify for service at no charge, or the free-coverage period has ended, we explain why and provide an itemized quote for parts, labor, shipping, and applicable cross-border charges. We proceed only after you expressly agree. If the item must be sent in for inspection before eligibility can be determined, we explain potential charges in advance. The US$9.99 return-label fee in our returns policy does not automatically apply to warranty requests.

What is outside free coverage?

Normal wear, purely cosmetic scratches, natural fading, natural wear of customized printing through normal use, and damage caused by misuse, overloading, or improper cleaning are outside free coverage. The presence of wear does not exclude a separate manufacturing defect.

Missing original packaging or prior third-party repairs do not automatically void all coverage. Damage directly caused by a third-party repair may be excluded separately. Qualifying functional damage from rough transit to hard-shell luggage during the first five years remains eligible for review under the free-repair terms above.

How to request support

1. Email Contact@traveldepot.com with your order number or other proof of purchase, a description of the issue, and photos or videos that help us assess it.
2. We provide an initial response within three business days of receiving your information. This is not a deadline for a final eligibility decision or completion of repairs. We will let you know if more information is needed.
3. Following review, we provide instructions for additional information, parts, or sending the item for service. Please contact us first and follow the shipping instructions we provide.
4. We provide the repair timeline after assessing the issue and confirming parts availability. If there is a delay, we will update you.